Question 1

What does Pen Pals Press specialize in?

Accepted Answer

We are a boutique stationary shop that believes personalized paper products are keepsakes of life’s special events. As heirlooms that transcend time and trends, they are dynamic visual signifiers of your family legacy for generations to come.

Question 2

How are we associated with Pen Pals Presents?

Accepted Answer

Pen Pals Presents is the sister shop to Pen Pal Press. The former focuses on ready-to-purchase products ranging from prints to textiles, which in addition to our work with Pen Pals Press, makes our site your one-stop gift shop for any occasion!

Question 3

What is our price range?

Accepted Answer

We are proud to provide an accessible price range to meet an array of budgets. We offer a number of digital-download Event Suites that allow for quick at-home use with the materials of your choice, providing those on a shorter timeline luxe designs without the necessity of pre-planning.

Our partial and full custom suite experiences offer different levels of detailing and embellishments to accommodate different budgets. We also curate digital-only suites or our unique client top choice that features both stationary and digital creations for a customizable blend of modern and traditional invite options!

Question 4

Do we offer reduced pricing or bundles on multiple event suites?

Accepted Answer

Absolutely! Planning a Wedding with an ensuite Engagement, Bridal Shower, Bachelorette or another special occasion related to your Main Event? Perhaps a Pregnancy, Gender Reveal, or Baby Shower all while juggling the upcoming milestone itself?

Trust us to create an ensemble ensuite for the Special Events in your life, curating a cohesive and complimentary set of legacy heirlooms to share with your evolving family for years to come. Ease any stress by entrusting us with your special days, limiting vendor contact while ensuring the same level of quality throughout your journey to your big day - no matter what it may be!

Have a relative or a friend you are experiencing another milestone alongside? Talk to us about our reduced pricing and bundles.

Question 5

Pre-planning for your Special Event: I am interested in Pen Pals Press creating a custom suite for my event, how much time should we allot for the customization experience?

Accepted Answer

Typically, the customization and editing process requires roughly one month, with two months for hard-copy paper products. We encourage all interested clients to reach out to us with preliminary information (number of addressees for digital and/or stationary pieces and a description of your vision, along with the date of your Special Event) as soon as possible to ensure our collaboration with you is as streamlined as a freshly steamed A-line dress.

Question 6

If we opt for a customized product, what will the consultation involve?

Accepted Answer

While every individual client will receive a carefully curated process to fit their unique needs, you can always expect the building blocks we pride ourselves on to provide a truly collaborative approach to your Special Event.

Our consultation begins with the collection of all the key elements needed to begin customization. We will then curate an inspiration board based on your input and individualized choices. This is when the editing process begins. You will receive initial roughs based on the consultation, we will then work together through two rounds of revisions to bring your dream to life. Any further changes can be made for an additional fee. Once the customized suite is set, we get to work bringing your vision to life with precision and care.

Question 7

Can you purchase our products in person?

Accepted Answer

We do have seasonal opportunities to purchase our Pen Pals Presents products in-person. We can also book you in for an upcoming event with Pen Pals Press and begin our preliminary consultation process during one of our seasonal pop-up boutiques. This allows clients to interact with some of our past works, become more familiar with our customization options, and grow accustomed to our level of quality and detail-driven designs that will effortlessly elevate any Special Event!

We’d love to meet you - check-out our Pop-Up Events page for regular updates regarding our seasonal boutique spaces.

Question 8

I have a question about a placed order, how can I get in touch with Pen Pals Press?

Accepted Answer

Thank you for trusting us to bring your vision to life! If you have any questions or concerns about a pre-existing suite or regarding the consultation process, please do not hesitate to reach out to us at penpalspresspresents@gmail.com.

Be sure to include the name the order was placed with, alongside your order number. It is important to keep in mind that if your suite has already been finalized and approved for print, unfortunately any further revision requests cannot be accommodated.

Question 9

I have a question about a placed order, how can I get in touch with Pen Pals Presents?

Accepted Answer

We appreciate your continued interest and support! If you have purchased a product from our sister shop please do not hesitate to send any questions or concerns to penpalspresents@gmail.com. Please ensure it includes the name the order was placed with, alongside your order number.

Question 10

What is our return and exchange policy?

Accepted Answer

Client satisfaction and precise execution is our top priority; if you are not fully satisfied with your experience in any way, please reach out to us directly at penpalspresspresents@gmail.com so we can work together to ensure your vision is met.

Frequently Asked Questions